Innovation for Service Delivery Excellence
Notes From Editors
By Mammo Muchie
Innovation is related to what Joseph Schumpeter defined as creative destruction. The sources for innovative activity are varied making innovative outcomes to come from diverse sources. Innovation can be seen to be interconnected to a variety of fields such as technology, engineering, management and services. It can extend also to include philosophy, sociology, economics, the sciences both natural and human and social science if we assume new and innovative outcomes also are part of all these disciplines. The preference has always been to link innovation to economics mainly because it is seen as a critical factor in the economic development and transformation processes. Despite the recognition that innovation is defined by the creation of new processes and products, the distinguishing mark has been how these processes and products reach a market and user from whoever is the producer. There is however a need to re‐link innovation not only to economics but also to a variety of other fields particularly engineering, management and services. Innovation is linked to new ways of thinking, new ways of doing, new institutions, new production systems, new organisations, new management approaches and practices, new engineering designs in addition to new methods of marketing and businesses and practices.
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